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- We always offer FREE standard (ground) shipping on any order of $49 or more.
- Most orders will be shipped within 24 hours (the next business day) using US Postal Service or UPS Ground. With our standard ground shipping your order will be delivered within 5-10 business days. Expedited shipping is offered online.
- Large or heavy items may require additional shipping charges. These items are indicated with a note on their product page.
- We accept VISA, MasterCard, Discover, Checks and Money Orders.
- We will always let you know if your shipment will be delayed for any reason.
International orders are welcome. However, actual shipping costs will be charged. Please contact us to determine shipping charges. Also, all duties, customs and/or taxes are the responsibility of the customer.
Important Security Notice! Please Read:
We do not accept credit or debit cards issued by a bank that does not support AVS verification.
Due to ongoing attempts to purchase products from us with FRAUDULENT and/or STOLEN credit/debit cards, we have added additional security measures for everyone's protection.
You may order products on-line through our secure connection to the Internet. Any information you send us is fully encrypted for your protection using the latest SSLencryption technology.
We verify each and every order using Address Verification System (AVS). This system checks the "Bill To" address that you provide against the BILLING address on file with the bank that issued your card.
The "Bill To" address MUST EXACTLY MATCH the credit card address on record with the issuing bank.
The system cannot process an order that does not receive a positive AVS match. Note that a small minority of banks do not support AVS, which will also result in a NO MATCH result.
Also note that an adult signature will be required on all orders shipped to an address different from the billing address. If you have any questions regarding thus policy please contact us. Thanks for your understanding and support.
AVS, where to look on your credit card?
The Credit Verification Value (CVV2) is a numeric code that appears on Visa/Mastercard and American Express credit cards. The code appears only on the card and is used for verification purposes. If someone does not know the code then they do not have the card in front of them which would be a possible indicator of fraud. Many banks now require the verification code to be entered when processing cards. Others charge a higher processing rate if a code is not entered.
On Visa/Mastercard, it is a 3 digit number located on the back of the card above and to the right of the signature box. On American Express cards, the CVV2 is located above the card numbers on the right hand side.
While we do our very best to ensure an accurate inventory for your shopping ease, unfortunately products do sell out. This usually happens when two or more customers order the same item at the same time, before our computer or inventory system has a chance to update itself. If this happens to your order, you will be notified in a timely manner (usually the same or next day), and we will offer you suggested alternatives and of course full credit towards this alternative or a full refund.
PARTIAL ORDER POLICY
It is Skiershop.com standard practice to ship partial orders. Customers will usually be notified on the same day that their partial order is to ship out.
Skiershop.com offers a 100% satisfaction guarantee. If you are not satisfied with your purchase it may be returned for full credit, exchange or refund within 30 days. Please call or e-mail us for a return authorization number. Your return must meet the following criteria to be eligible for a refund:
- The item must be unused and in the original condition that it was sent, including all tags, packaging and accessories. Clothing must be unwashed. Videos and accessories must be unopened.
- Return shipping charges are not refundable.
- Shop Mounted skis + bindings are not refundable.
- Special orders are not refundable.
- When returning items to us, we recommend shipping UPS or USPS insured. We do not accept C.O.D's.
- Merchandise paid with a credit card will be credited to your credit card account.
- Once the item has been used it cannot be returned or refunded. The only exception would be the case of a defective product. In order to return a defective product you must obtain a return authorization from our customer service department. Please call 1(800) 996-8398 to obtain the return shipping information and your authorization number.
- Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card.
RETURN AND EXCHANGE PROCEDURE
Please use the following procedure for any return or exchange:
Please call 1(800) 996-8398 or e-mail us at for your return authorization number (RA #). Place the packing slip that came with your shipment in the package you are returning with an explanation for the return on the reverse side. Please indicate your preference for an exchange or refund. We do not accept returns of used or customer-damaged merchandise. Any items returned in new condition with packing slip will be refunded at full price less any shipping and handling charge. Any return request after the 30 day period must be called in to our customer service reps before the return can be authorized. We will not accept returns for videos that have been opened.
Please ship returns to:
580 Mountain Road
Stowe, VT 05672
Return Authorization #____________ (this is required and is given by Skiershop.com - please call 1(800) 996-8398 to discuss a return and/or to receive an RA #.)
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to SKIERSHOP.COM, INC. indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by SKIERSHOP.COM, INC. SKIERSHOP.COM, INC. reserves the right to make changes to this site and these terms and conditions at any time.
Copyright and Trademark Notice
This site is owned and operated by SKIERSHOP.COM, INC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SKIERSHOP, INC., Copyright © 1998-2009, ALL RIGHTS RESERVED. All software used on the site is the sole property of SKIERSHOP.COM, INC. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SKIERSHOP, INC.'s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. SKIERSHOP.COM is a registered trademark, trademarks or service marks of SKIERSHOP.COM, INC. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of SKIERSHOP.COM, INC. All other trademarks or service marks are property of their respective owners. The use of any SKIERSHOP.COM trademark or service mark without SKIERSHOP, INC.'s express written consent is strictly prohibited.
Disclaimer and Limitation of Liability as to Products Sold
All of SKIERSHOP.COM, INC.'s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, SKIERSHOP.COM, INC. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the SKIERSHOP.COM site. Except as expressly stated herein, SKIERSHOP.COM, INC. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability SKIERSHOP.COM, INC. arising from any product sold on the Skiershop.com sites shall be the price of the product ordered. In no event shall SKIERSHOP, INC., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Disclaimer and Limitation of Liability as to the SKIERSHOP.COM Web Sites
The SKIERSHOP.COM web sites and the materials therein are provided "as is." SKIERSHOP.COM, INC. makes no representations or warranties, either expressed or implied, of any kind with respect to the SKIERSHOP.COM sites, their operations, contents, information, materials or year 2000 compliance. SKIERSHOP.COM, INC. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that SKIERSHOP, INC., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the SKIERSHOP.COM sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SKIERSHOP.COM shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SKIERSHOP.COM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SKIERSHOP.COM shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SKIERSHOP.COM, INC. is not responsible for the operation of or content located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SKIERSHOP.COM reserves the right at any time after receipt of your order to accept or decline your order for any reason. SKIERSHOP.COM reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. SKIERSHOP.COM is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Skiershop.com.
Jurisdiction and Venue
You agree that any legal action brought against SKIERSHOP.COM, INC. shall be governed by the laws of the State of Vermont without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the SKIERSHOP.COM sites shall be an appropriate federal or state court located in Lamoille County, Vermont.
Skiershop.com takes the security of your personal information very seriously. Please take a moment and learn how Skiershop.com protects you and your vital information through every step of the order process.
Our site allows you to buy products and services, enter contests, receive special discounts, fill out surveys, and receive newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This Policy may change from time to time, so please check back periodically.
Questions regarding this Policy should be directed to
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Skiershop.com.
We have taken important measures to protect your personal information from unauthorized parties. Any page at Skiershop.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.
Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.
Skiershop.com is proud to be a VeriSign Secure Site.
1. What information does Skiershop.com collect from you? In order to better provide you with numerous products and services, Skiershop.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, enter contests or sweepstakes, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Skiershop.com can fill your orders and better provide you with personalized services. For a few services, we may collect your personal information on behalf of other merchants and share it with them.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
2. Where do we collect information from you and how do we use it? Our primary goal in collecting personal information is to provide Skiershop.com’s visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems. Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the zip code and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the SKIERSHOP.com visitors on an aggregate basis to determine customers' preferences. SKIERSHOP.com also does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services. We receive reports from third party ad servers, content servers, or web site analysis agents that tell us how many ads were presented and clicked upon or what content was served or viewed.
We may also share your personally identifiable information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies, where we believe it to be appropriate (in our sole discretion).
We gather information in the following ways:
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.
If you purchase a gift certificate from our site you will give us the name, mailing information and phone number for the recipient. The Gift Certificate will be sent to the recipient via standard mail. The recipient information you give us will only be used to send the gift certificate and for no other purpose.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information as a condition of your participation.
Newsletters & Promotional E-mails
We send promotional e-mails as a service to our customers. We will send you e-mails periodically listing current specials and deals. To stop receiving, send an e-mail to us at email@example.com.
Contact Information and Third Party Data
If you contact SKIERSHOP.com or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply.
3. Who is collecting your information?
E-mail Services: We use a third party to send promotional e-mails to customers. Images contained in the email may be served by the third party. They collect certain information about you such as your IP address, browser type, your operating system, the country and server your computer is logged onto, where the servers that your computer is logged onto is located, the time and date that a particular email was viewed, the area code and zip code associated with your server, and whether you responded to a particular ad or email, products viewed and whether you continued on to make a purchase. They may use a "cookie" or "action tags."
4. With whom do we share your information?
Fulfillment: The information collected from or on Skiershop.com is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from Skiershop.com. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered. In addition we retain the right to share your Personally Identifiable Information with third parties at our sole discretion. You can always contact us in order to have us suppress your Personally Identifiable Information from our systems by e-mailing us at firstname.lastname@example.org then we will not share your Personally Identifiable Information with Other third parties, except as under the section “Compliance with Service of Process or Law Enforcement” below or to protect the rights of Skiershop.com, its suppliers and/or its customers. Please allow 90 days to process the change, and you acknowledge that most of the services provided on our site will not be available.
Non-Personally Identifiable Information: We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information.
Services Provided on Our Site: Except as otherwise stated in this Policy, without your consent, Skiershop.com does not disclose its customers' Personally Identifiable Information to other merchants. Where you sign up for goods or services offered through our site, but sold directly to you by a third party, we give your personal information to that third party.
Data Analysis Agents: The information collected by or for Skiershop.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help Skiershop.com.
Ad Servers, Advertisers, Image Servers and Website Analysis Agents: These third parties use their cookies' identification numbers and internal web site tracking features to serve ads on our site and to collect aggregated information to create statistics about our customers and visitors, traffic patterns, and related site information. In the event that our ad servers collect any Personally Identifiable Information on our behalf, it will not be used by them or disclosed to any third parties.
Compliance with Service of Process or Law Enforcement: Occasionally Skiershop.com may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Skiershop.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
Sweepstakes and Drawings: Where you enter a sweepstakes, drawing or other promotion, we may provide entry information, including name, address, email address and age to the company providing the prize or sponsoring the promotion. They may use your Personally Identifiable Information to send you marketing or promotional materials or other communications.
5. How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
6. What are your choices regarding collection, use, and distribution of your information?
Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to Skiershop.com. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us. After doing so, Skiershop.com users will not receive future promotional emails unless they open a new account, enter a contest, or sign up to receive newsletters or emails.
Ad-servers and other Content Servers: You may also set your browser so that it will not accept "cookies" to prevent assignment from the ad server of a unique identifier; however, you will be unable to shop on our site if you do so.
7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
8. A special note about children's privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@Skiershop.com.
9. Skiershop.com and third-party use of "cookies" and "action tags."
Skiershop.com Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to Skiershop.com. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
Ad Server and Content Server Cookies: We may use an outside ad serving company or content server to display banner advertisements and other information on our site or to serve promotional emails. As part of their service, they place a separate cookie on your computer. Except for the company that serves our promotional emails, Skiershop.com does not provide third-party ad servers with any of your Personally Identifiable Information. Skiershop.com and its third party ad servers do collect and use Non- Personally Identifiable Information about you, such as your IP address, browser type, the URLs from which you came, referring site's domain types (e.g., .com), operating system, the country, the server your computer is logged onto, where the servers that your computer is logged onto is located, the pages of our site and products that visitors viewed during their visit, where an ad was placed on a specific web site page, the time and date particular ads were served, the area code and zip code associated with your server and whether you responded to a particular ad, and a receipt identifier. Our third-party ad servers will occasionally use outside agents, whose computers will serve ads on our site in the same manner and under the same conditions as above. In addition, other ad serving companies or advertisers may place banner ads on our site in the same manner as above, but we do not disclose to them any Personally Identifiable Information.
Image Server Cookies: As part of the ad-serving process, a third party may serve graphics upon our site. In order to customize their service, they may also place a cookie upon your computer. While Skiershop.com does not control their use of that cookie, no Personally Identifiable or individual customers' product information is collected.
Website Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages you view on our site, along with other Non-Personally Identifiable Information. Action Tags, Web Beacons and other Data Collection Methods: An action tag or a web-beacon (also known as a clear gif or a pixel tag) is a method used to track responses or actions by customers who view certain advertisements or other information on our site.
Action tags are 1x1 pixel images embedded in a website page that are used to transparently collect information. Our ad server, content servers and website analysis agents may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of our site and to provide information about what products are viewed or purchased. Without collecting any personally identifiable information, they use that data to tell us (and other advertisers) which ads are the most effective on particular sites. Our ad server, content server and website analysis agents may use an action tag on our basket page, checkout page, and other pages, to keep anonymous track of the number of times that clicking on a banner ad or views other information on our site results in a purchase. They also collect the amount of the purchase, order confirmation number, stock keeping unit number, quantity and identity of product purchased.
E-mail Distributor's Use of Action Tags: Our third-party e-mail distributor may also use action tags. They may, for example, keep track of when a promotional e-mail is opened and provide Skiershop.com with ongoing aggregated reports of how many customers have responded. We share with them web site usage information about visitors to our web site who have received a promotional e-mail or other targeted promotional campaign. They use the information for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party e-mail distributor note some of the pages you visit on our web site through the use of action tags .
10. You should carefully review privacy policies of any third party sites accessible from Skiershop.com
11. Contacting Skiershop.com about privacy questions or concerns
Attn: Privacy Compliance
PO Box 1542
Stowe, VT 05672
PHONE: 1(800) 996-8398